Venue Finance Assistant

London
Full Time
Competitive
9 / 02

The Venue Department is ultimately responsible for maximising commercial opportunity from every seat in the stadium and simultaneously delivering a best in class service to all supporters and visitors to Emirates Stadium regardless of where they sit in the venue.

JOB PURPOSE

  • Support the Venue Finance Administrator to ensure that the reconciliation of revenue that comes through the Venue Department is processed efficiently and accurately within the specific time scales.
  • Responsible for the day-to-day processing of department invoices.

Full description

The Venue Department is responsible for the sales and fulfilment of all seasonal and match-by-match ticketing inventory across all General Admission (GA) and Premium areas of the stadium.

The Venue Department also manages the service of all fans on matchdays and non-matchdays.

The department is responsible for the matchday operation across all areas of the stadium, ensuring a world-class fan experience for all fans inside and outside the venue, on matchdays and non-matchdays.

In addition, the department is responsible for driving the technological enhancements to ensure our venue remains world-class and our supporters are given the best possible experience with every interaction.

The Venue Department is ultimately responsible for maximising commercial opportunity from every seat in the stadium and simultaneously delivering a best in class service to all supporters and visitors to Emirates Stadium regardless of where they sit in the venue.

JOB PURPOSE

  • Support the Venue Finance Administrator to ensure that the reconciliation of revenue that comes through the Venue Department is processed efficiently and accurately within the specific time scales.
  • Responsible for the day-to-day processing of department invoices.

KEY RESPONSIBILITIES

  • Accurately prepare/complete the end of day daily reconciliation, reporting and banking on the following revenue streams, Club Level, ticket sales, ticket exchange, membership sales, booking fees, which can range on average from c 500 transactions to c 12000+ per day, ensuring that all monies received are allocated correctly.
  • Processing internal/external department invoices on a daily basis including coding, recording and maintaining accurate records.
  • Assist with Refunds - Home and Away tickets refund administration, working to set policies and timescales.
  • Assist with PTS (Payment Disputes) investigations and administration process.
  • Provide support with Chargeback/Touting & Fraud investigations and housekeeping procedures to provide and report accurate data.
  • Assist with the reconciliation of General Admission and Club Level Season Ticket Renewals/Sales, maintaining cumulative totals of each revenue stream including the Finance payment on a daily basis.
  • Assist with preparing VAT receipts and administration for season ticket members.
  • Assist with the process of sending out monthly invoices for Matchday consumption to all box holders, ensuring that they pay by within the time stated.
  • Support the Fan Services team as a point of contact for any payment queries.
  • Provide cover in the absence of the Venue Finance Administrator.

Match Day/Event Responsibilities

Required to work on Match days/Events to assist in varied duties, may be required to a customer facing role when required

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

  • Educated to an A level standard
  • Proven knowledge of accounting practices, principles and practices.

Specific Experience:

Required

  • The Job holder should have experience working in a high transactional reconciliation environment across different products and services.

Desired

  • Ideally the Job holder should have experience dealing with Customers.
  • Good knowledge of all Club services and products
  • Familiarity with using Sport XR ticketing system

Abilities/Skills/Knowledge:

  • Methodical work ethic following policies and procedures
  • Excellent attention to detail and accuracy in all tasks
  • Excellent planning and time management skills
  • Excellent numeracy and literacy skills
  • Ability to multitask and be pro-active to work to strict deadlines, priorities all tasks whilst remaining calm in a high-pressure environment.
  • Ability to work effectively as part of a team and without supervision to tight timescales and strict deadlines.
  • Able to clearly communicate by phone with supporters and internal departments to identify and resolve issues.
  • Enthusiastic, positive can-do attitude, dynamic individual, able to resolve ad-hoc queries as requested.
  • Tenacity to follow through all tasks and queries to completion.
  • Proficient use of MS Office applications - Excel, Word, and Outlook.

Arsenal FC believes that diversity of background, skills and experience drives our success on and off the pitch. We encourage applications from women, disabled and black, Asian and mixed-heritage candidates. We are committed to the principle of equal opportunity for applicants and employees and aim to appoint on merit from a diverse talent pool.

USERS WHO VIEWED THIS ALSO VIEWED

Financial Accountant

An exciting opportunity has arisen for an experienced candidate to join the Finance Team at Norwich City...
Norwich

Administrator, Finance

We're looking for a strong Administrator who is proficient in Microsoft Excel and Word to join our Finance...
Liverpool

Relationship Manager

The Purpose:        Manchester United Foundation believes every young person...
Manchester

Academy Operations Administrator

We have an exciting opportunity for an experienced administrator to join our Academy Operations Department as...
Liverpool

Football Administration Executive

Role Title: Football Administration Executive Reports to:   Deputy Head of...
Manchester

Senior Safeguarding Officer

An exciting opportunity has arisen for an experienced candidate to join the Safeguarding Team at Norwich City...
Norwich

Director of Brand Experience & Communications - Southampton Football Club

Role Overview To lead the development and delivery of a world-class brand and customer experience strategy...
Southampton

Head of Marketing - Portsmouth Football Club

As Head of Marketing, you will be a commercially focused marketing professional to drive the marketing of...
Portsmouth

Marketing Executive - Global Fan Engagement

The purpose of this role is to create and deliver fan experience events and matchdays for the club, to drive...
London

Business Development Manager

The key purpose of the Business Development Manager role is to support the Hospitality Sales Department in...
Manchester

People who applied here also applied to

Head of Academy Operations (full-time)

A fantastic opportunity has arisen to join the Academy Management Team at Queens Park Rangers FC. Reporting...
London
Privacy Policy  |  Terms & Conditions
© Global Sports