Ticket Operations Manager
The Football Association have an exciting opportunity for a Ticket Operations Manager to join the team at the iconic Wembley Stadium. The post-holder will deliver Ticketing Operations with a focus on live music events, helping to provide tailored services for many event owners and ensuring all delivery requirements are met to the highest standards.
About the Team
Looking after our world-class venues, these teams are in charge of making sure everything is safe and operationally ready. From day-to-day maintenance and perfecting pitches for matches to overseeing world-class music concerts, flagship NFL events and facilities upgrades, they're custodians of English football's two national homes.
What will you be doing?
- Liaise with event owners on ticket pricing and categorisation strategies. Create ticket inventories in consultation with event owners and appropriate stakeholders.
- Ensure the ticketing policies of each event owner are adhered to.
- Ensure the ticketing system is accurately configured, and secure for each event.
- Resource and deliver an event day service including ticket sales, box office collections and handling customer service issues.
- To review and update the Stadium master manifest ensuring accurate and maximised inventories for each type of stadium event.
- Manage the delivery of all ticketing related procedures, ensuring a secure and safe ticketing operation with robust management control and fully documented/auditable processes.
- Provide a full and efficient ticketing service of planning, sales and fulfilment to WNSL and Stadium Event Owners, both for major events and other business requirements.
- Ensure the effective, timely and secure allocation of the printing and dispatch of tickets to stakeholders.
- To deliver The FA event ticketing pricing and categorisation strategy maximising revenues and attendance at each event.
- Provide accurate reporting and analysis for event owners and Wembley management.
- Deliver exemplary service to both customers and event owners.
- Executes additional tasks as required in order to meet FA Group changing priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
- As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Essential for the role:
- Proven ability and experience of delivering ticketing system/process.
- Experienced in venue ticketing systems generally and specifically AV.
- Experience of understanding and interpreting event budgets.
- Experience of working effectively with internal and external service providers and statutory agencies.
- Proficient in Microsoft Office.
- Flexible approach to working hours.
Beneficial to have:
- Experience of working in a high-profile multipurpose venue.
- Strong financial skills.
- Experience of coaching, mentoring and leading others in a team.
- Have an understanding of applying health and safety practices in the events industry.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
- Free, nutritious lunches, at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional Thank You days leave, volunteering days as well as 25 days annual leave.
- A hybrid working model offering flexibility on where you work.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The expectation for this role is to be in the office Tuesday through to Thursday and then further days in the run up to events.
Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre, unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.
The FA, For All, For You
Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
A Game For All outlines three key strategic commitments - Lead the Change, Be the Change, and Inspire the Change - which will ensure tackling discrimination remains a core priority for English football for years to come.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.