Ticket Office Assistant and Outbound Calls Specialist

Full Time
20 / 10

Location: St Mary’s Stadium, Southampton

Hours: Full Time (08:45 – 17:15, Monday to Friday including Matchdays)

Contract Type: Permanent

Criminal Record Check: DBS Basic



What will you be doing?


We have an exciting new job opportunity become available within our fantastic Ticket Office department. This is a role which provides face to face, over the phone and email services to our supporters in relation to tickets, events and general enquiries.


You’ll be providing supporters with a friendly, courteous and efficient service with the aim of creating long lasting relationships with our supporters and representing the club in the correct manner.


This role will also encompass a new role to the team in focusing time on outbound campaigns which would include both sales and supporter feedback campaigns.

Full description

Is this you?

You are enthusiastic, professional and understand exceptional customer service is key. You are organised, an active team player and have strong communication skills. You’re eager to learn and to develop yourself and will take pride in being a good representation of the football club.

50% of your time will be spent on Outbound call campaigns, you’ll love to develop plans to implement and feedback on these.

Essential Experience:

  • Customer service background
  • Enthusiasm to make large volumes of outbound calls and interact with suppliers

Essential Skills:

  • Willingness to learn and improve.
  • Confident Telephone manner.
  • Approachable & friendly.
  • Good organisation skills.

What we can do for you

Giving you the right balance in your life is important to us, and our benefits are designed to complement this – from 2 free match tickets for every home league game, free breakfast and afternoon snacks on site, discounts at local shops and restaurants, an Employee Assistance Programme and mental health first aiders for when things get tough, to specialist support with professional development and access to a world of internal and external training courses and professional qualifications.

For you to apply

All you need to do is click on the apply button below, enter your details and answer a quick pre-screening questionnaire and/or attach your CV.


The closing date for applications is Monday 26 September 2022.

Although we reserve the right to close this vacancy early, if a high volume of applicants are received.*


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