Supporter Services Executive

Brighton, BN1 9BL, East Sussex
Full Time
Competitive
7 / 07

Brighton & Hove Albion FC are recruiting for a Supporter Services Executive to come and join the team!

Full description


Location: American Express Community Stadium, Brighton

Salary: Salary dependant on skills & experience

Hours: 35 hours per week, plus all home match days
Job Type: Permanent
Deadline Day: 22nd June 2022

About Brighton & Hove Albion
We are a family run local community club who compete at the highest levels of football on a global stage. Our ambition is to be a top ten Premier League club and a top four Women's Super League club. A commitment to high performance and high professional standards is at the heart of everything we do.

Do you want to create legendary and stand-out customer experiences in our award-winning ticketing team?
You will play a pivotal role in being the first point of contact to our supporters and delivering an exceptional service to our loyal fans by processing bookings by phone, in person and online and upselling on our club commercial products such as tickets, tours, memberships and more.

Looking to further your sales career in a Premier League football club?
You'll firstly need to have customer service experience and be comfortable in working in a busy sales environment (especially on matchdays!) You will need strong numerical and literacy skills.

Your core hours will be Monday to Friday 9 to 5, but our ideal job holder will be flexible and committed to supporting the team and our fans outside of core hours, when required, including all home matchdays.

Our values play a pivotal role in our success
Our values are not just a list of words we expect our colleagues to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors. As a team we live and breathe these values and celebrate them with TEAAM Brighton awards each season.

Our values are:
  • Treat People Well
  • Exceed Expectations
  • Aim High. Never Give Up
  • Act with Integrity
  • Make it Special

How we say thank you
In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but not limited to:
  • Free breakfast and lunch (fantastic healthy and tasty food provided by our inhouse chefs)
  • Local travel discounts and season ticket loan
  • Team bonus scheme
  • In-house training with support for Continuing Professional Development
  • Discounts at the Club superstore and online
  • Discounts and benefits from partners and local businesses
  • An opportunity to grow your career at an elite category 1 academy
  • Club pension scheme (if eligible)
  • Group life protection

We are a Disability Confident employer
We are committed to supporting candidates with disabilities. If you require any reasonable adjustments to support your application, do not hesitate to get in touch with our People and Culture team.

We champion diversity and equality
We believe the club benefits from engaging with everyone from a variety of backgrounds, allowing us to meet the needs of a diverse audience. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all colleagues and volunteers to share this commitment.

To be considered for this position, you must be able to demonstrate your right to work in the UK.

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