Premium Hospitality Sales & Administration Executive

Leeds
Full Time
Competitive
3 / 08

SUMMARY OF ROLE:

We currently have an opportunity for an Premium Hospitality Sales & Administration Executive at our fantastic Stadium at Elland Road. The Premium Hospitality Sales & Administration is responsible for providing sales, administration and clerical support to the Premium Hospitality team.

 

ABOUT THE COMPANY:

Leeds United Football Club is an English professional football club based in the city of Leeds, West Yorkshire, where we play at our fabulous stadium based on Elland Road, which has been the home of Leeds United since 1919 and remains one of English football's great theatres and is 'the only place for us' ever since.

 

Everyone at Leeds United is dedicated to working as one team and to be the best we can be.

 

Come be part of our fabulous team as we March on Together.

Full description

KEY RESPONSIBILITIES:

Administrative Duties

  • Providing day to day administrative support to the Premium Hospitality Team
  • Processing hospitality bookings on the ticketing system
  • Assisting with matchday preparation, including digital match ticket fulfilment, updating guest lists, table plans and all key matchday documentation
  • Organising hospitality bookings/merchandise for club partners and sponsors
  • Maintaining the online filing system and retaining responsibility for the keeping all commercial sales documentation and match day preparation file in order
  • Assisting with organising commercial events

Premium Sales & Communications

  • Responding to incoming emails and converting potential sales opportunities or directing to another member of the team
  • Answering incoming enquiries/sales calls, taking messages and providing assistance or directing to the appropriate person
  • Providing exceptional customer care to the Club’s key hospitality clients, partners and sponsors

Matchday Operations

• Liaising with the Catering Department on matchday catering requirements, menus and any other specific matchday requirements in the lead up to each game

• Assisting with matchday operations and hosting reception areas on matchday

Key Result Areas

  • Maximizing matchday hospitality sales
  • Effective management of matchday hospitality bookings and documentation
  • Assisting in retaining clubs’ key hospitality clients, partners and sponsors

Other

  • Any other duties as and when instructed by the Premium Hospitality Team

REQUIRED SKILLS:

  • Proficiency in using Microsoft Office, Word and Excel
  • Excellent administration and organizational skills
  • Attention to detail and accuracy in handling documents and data
  • Excellent written and verbal communication skills
  • Ability to provide outstanding customer service
  • Professional and positive attitude with a flexible approach to work.
  • Ability to work under pressure in a fast-paced working environment
  • Confident and personable and able to connect and build relationships with others easily
  • Must be available to work matchdays – including weekends and evenings
  • Experience in selling hospitality and/or knowledge of the Seatgeek ticketing system is preferred

REQUIRED BEHAVIORAL ATTRIBUTES

  • Strong interpersonal skills
  • Excellent communication skills
  • Exceptional leadership skills with an ability to influence positive action and results across a talented team of people
  • Strong negotiating and influencing skills
  • Ability to think strategically and creatively
  • Reliable, punctual & honest
  • Positivity and objectiveness
  • Ability to use initiative and be creative
  • Able to adapt to changes in a fast-moving environment
  • Adaptable, flexible and willing to make changes
  • Ability to remain calm and studious
  • Ability to multi task, meet deadlines and maintain schedules;
  • Able to work under pressure and sometimes without specific instruction;
  • Approachable.
  • Must adhere to confidentiality and data protection procedures at all times
  • Ability to prioritise and manage time effectively
  • Confident and assertive
  • · Ambition, passion and willingness to learn

EQUALITY STATEMENT:

Leeds United is committed to creating an inclusive and diverse environment and is proud to be an equal opportunity employer. Applicants will receive consideration for employment without regard to age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; and sexual orientation

SAFEGUARDING STATEMENT:

Leeds United is committed to safeguarding the welfare of children and adults at risk and require all employees to share this commitment and promote the welfare of these groups.

Applicants will be asked about any previous convictions, cautions, reprimands, including those that are considered ‘spent’ as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013). Appointment to this role is subject to a satisfactory DBS Check (with children’s barred list check) and references.

Advertisements should include a link to the LUFC safeguarding policy, as well as application form and job description details.

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