Matchday Assistant

1. Job Title Matchday Assistant

(Fan Engagement, Football Coaching and Birthday Party Host

Opportunities)

Rate of Day Age Related National Minimum Wage Per Hour

Hours of Work Evening and weekend work aligned with matchdays for the Men’s

and Women’s first team.

Location Main Bases:

Blackburn Rovers Football Club, Ewood Park, Blackburn, BB2 4JF.

Lancashire County Ground, Leyland, PR25 2LF

Responsible To Head of Operations, Blackburn Rovers Community Trust, and the

General Manager of the Women’s team

Contractual Status Casual Work

Closing Date On going

Interview Date TBC

2. Overall purpose of the

Job

To work alongside the Matchday Organiser to assist in the running

of BRFC Men’s and Women’s matchday activities including positive

engagement of fans to promote the football club.

3. Duties and

Responsibilities

General:

 To be committed to ensuring the safeguarding and welfare

of all fans and visitors.

 To assist with fan engagement activities, including, but not

exhaustive: Inflatable Targets, Family Lounges, Game’s

Room, and Market Stalls.

 To assist with matchday activities including, but not

exhaustive: Guard of Honour, Player Mascots, halftime

penalties, and supervising the ball team when required

 To positively engage with fans to promote the Club’s

activities and matchday themes.

 To provide an excellent customer service, to give a

memorable fan matchday experience.

 Any other duties as reasonably assigned by the Matchday

Organiser in relation to this role from time to time.

LFA Only:

 To set up advertisement boards around the pitch and store

them after the game.

 On occasions, assist with turnstiles operations, including

cash handling.Football Coaches:

 Lead/assisted (qualification dependant) on football

coaching sessions prior to home games.

 Host football sessions as part of our birthday party offer.

Birthday Party Host:

 To lead/assist on the delivering our birthday party offer,

including, but not exhaustive: first point-of-contact on the

day, set up the party room, escort the birthday party

through the day, organise party games, work with the

football coach and facilitate party food/drink.

 To provide an excellent customer service, to give a

memorable birthday party experience.

4. General To represent Blackburn Rovers Football Club, Blackburn Rovers

Women and Blackburn Rovers Community Trust in a professional

manner regarding to dress, presentation, personal hygiene, attitude,

conduct and professionalism.

5. Person Specification

Essential Desirable

Knowledge and Experience Ability to communicate effectively

with all staff and customers.

Willingness to assist other staff,

including birthday parties, coaching

and tournaments.

Able to lift and move heavy objects

safely.

Working in a professional

environment.

Safeguarding best practices and

experience of acting on this

knowledge to protect young

people.

Experience working within a

customer service sports

environment.

Experience of working with a

charity and/or a professional

football club community

scheme.

Level 1 or above Football

Coaching award and/or other

NGB equivalent.

Experience working with

children’s birthday parties.

Skills Able to work on your own initiative,

possess good organisational skills

and manage own workload.

Good communication skills; written

and verbal.

Excellent customer service skills

and phone manner.

Ability to adapt to the needs of

service users.

Experience of working within

diverse communities.How to apply:

To apply for the vacancy please click the ‘apply’ button below and attach your application form, equal opportunities form, and cover letter. CVs will not be accepted.

FAO: Martin Winters (Head of Operations)

Blackburn Rovers Community Trust

Ewood Park

Blackburn

BB2 4JF

Please note:

The person appointed to this post will, from day-to-day, have contact with children and vulnerable adults,

many of whom are under eleven years of age, and a number of whom may have moderate learning

difficulties and/or disabilities. Therefore, the post holder will require an enhanced Disclosure Barring Service

check.

Safeguarding Recruitment:

Blackburn Rovers Community Trust and Blackburn Rovers FC is committed to safeguarding and promoting

the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment.

The successful applicant will be required to undertake appropriate safeguarding checks as well as providing

proof of right to work in the UK. The successful applicant can expect to have their personal information

entered on to a Single Central Record and/or the FA’s Whole Game system, which will be shared with key

football and other sports governing bodies and organisations where applicable.

Equality, Diversity and Inclusion:

As we are a diverse community trust that respects differences in race, disability, gender, gender identity,

sexual orientation, faith, background or personal circumstance we welcome all applications. We want

everyone to feel valued and included in the football community and to achieve their full potential. BRCT is

opposed to any form of discrimination and commits itself to the redress of any inequalities by taking positive

action where appropriate.

The document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an

outline indication of the areas of activity and will be amended in the light of changing needs of the

organisation.