IT Service Desk Analyst

Full Time
2 / 10

Location: St Mary’s Stadium, Southampton with up to 40% home working as standard.

Hours: Full time, core hours 08:00-16:00 Mon-Fri, with flexible start/finish times if needed.

              Due to the nature of the role, some weekend and evening work is required.

Contract Type: Permanent

Criminal Record Check: Basic



Are you passionate about the IT industry and want to put this to use in a supported environment, where we’ll help you to achieve your potential?


Full description

Southampton Football Club is a Premier League club competing at the highest level of professional football with a culture which promotes respect, unity, accountability, creativity, and aspiration – this is The Southampton Way.

We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others.

At Southampton Football Club you’ll be given the platform to work in a vibrant, intelligent, and challenging work environment with the potential to develop and become the best at what you do.

We don’t stand still; we are constantly moving forward.

What will you be doing?

A fantastic opportunity in the field of sports and technology to join our growing IT department in the role of IT Service Desk Analyst. As the primary point of contact between end users (i.e., our staff) and the IT department, you will be responsible for accurately recording IT incidents and service requests that are raised on a daily basis, while recording, supporting and escalating requests as appropriate using our IT Service Management (ITSM) tool.

You will be the first point of contact for staff, press and guests to the Club, across all of our sites, both face to face and remotely to staff in Southampton, and Bath, supporting a wide range of business services across football, commercial and operations. You will have need to have a good level of knowledge of desktop services including MAC OS, IOS and Windows and the ability to assist with setting up a range of new devices and VOIP telephony to achieve the service provision of the Service Desk.

Is this you?

We are looking for a motivated and committed candidate who is energetic and enthusiastic and has excellent troubleshooting abilities along with customer service skills, of which you will have ideally demonstrated in a customer service-based role. You will need to be a quick learner with an ability to learn new technologies and applications with ease.

Candidates are expected to support match days on a rotation basis with the potential inclusion of supporting some larger events at evenings or weekends. A Full UK Driving Licence and access to personal transport will be required for this role.

A candidate who will embrace The Southampton Way promoting respect, unity, accountability, creativity, and aspiration and in return we will invest in career development allowing you to turn potential into excellence.

Person Specification:

  • We are looking for candidates with high potential to be role models, who have a personal passion to be in the IT industry.
  • Experience in a customer service role or similar.
  • Abilities to learn new technologies and applications with an excellent rational approach towards troubleshooting.
  • Good written and verbal communication. GCSE grades A-C/NUMBERS in English and Maths would be desirable.
  • Experience of using computers and IT systems/programs.


  • Certification in an IT or technical based course.

What we can do for you

Giving you the right balance in your life is important to us, and our benefits are designed to complement this – from 2 free match tickets for every home league game, free breakfast and afternoon snacks on site, discounts at local shops and restaurants, an Employee Assistance Programme and mental health first aiders for when things get tough, to specialist support with professional development and access to a world of internal and external training courses and professional qualifications.

How can I apply?

Just click on the link below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is Monday 12th September 2022.

*We reserve the right to close this vacancy early, if a high volume of applicants are received.*


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