Ecommerce Manager

Salary: Please state your expectations within your application

Contract: Full Time, 37.5 hours a week

Location: The City Ground, Nottingham, NG2 5FJ

Working Arrangements: On site

Closing Date For Applications: 6th May 2024

We are looking for a highly coordinated e-commerce manager to develop and optimise our online platform whilst maintaining functionality, presentation, product availability and security. The e-commerce manager will be required to conduct research on effective website layouts and features, advise on evidence-based and experimental changes to our platforms, and monitor the effectiveness of retail strategies.

The Perks of the Job:

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

Key Tasks and Responsibilities:

• • Develop and maintain the e-commerce website to generate sales.
  • Explore/implement new activities and opportunities that contribute to growth.
  • Manage and monitor website security and compliance.
  • Plan and schedule seasonal/yearly product launches.
  • Collaborate with the Marketing team to execute marketing campaigns.
  • Manage customer service (taking calls/emails).
  • Manage and create content including product creation, photography and design.
  • Actively look for ways to continuously evolve website for best user experience and conversions.
  • Monitor and review courier costs and service levels.
  • Review site metrics to improve sales and identify trends.

Skills, Experience and Knowledge:

• • Extensive retail experience, specifically in a multi-channel environment
  • HTML, CSS Knowledge
  • Photoshop, illustrator skills
  • Confident in product photography
  • Knowledge of WMS, CMS systems
  • Ability to adapt to new systems and software
  • Have experience in developing a retail sales strategy
  • Will be self-driven, results-orientated with a positive outlook
  • Possess great communication skills with senior management, the retail team and customers
  • Have a ‘can do’ attitude and the ability to work under pressure, multi-task and feel happiest working in a fast-moving environment
  • To have a strong work ethic, and desire to achieve in the role

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the EFL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.