Director of Fan Engagement

Liverpool
Full Time
Competitive
17 / 12

We have an exciting opportunity for an individual to join our team as a Director of Fan Engagement! 

What will you be doing?

  • Coordinate, lead and embed the LFC Fan Engagement framework into the DNA of the Club.
  • Influence and support stakeholders to understand best practises in engagement and challenge and educate areas that aren’t using the framework effectively.
  • Design, implement and run internal governance to ensure that the framework is operating effectively and proactively used.  Provide board level reporting on the areas of success and areas where improvement is needed. 
  • Proactively organise meetings and consultations as needed. 
  • Ensure legal mandates are met both by the Club and the Supporters’ Trust.
  • Ensure we have conducted supporter consultations correctly as needed and meet our other legal responsibilities.
  • Proactively engage with supporters with a view, acting as a conduit for directing issues to the appropriate department and tracking issue resolution. 
  • Day to day management and building of relationships with Fan Groups ensuring the Club speaks and listens to fans in the right forums in a timely fashion. Record and track details of engagement with fans for future reference.
  • Lead Club work on the Premier League engagement standards alongside existing fan engagement frameworks. Ensure compliance to the standard completing any work needed to achieve this.
  • Assist the Club management teams on issues of supporter interest, ensuring all parties are fully always briefed and facilitating direct engagement with supporters when and where appropriate.
  • Collaborate with internal and external stakeholders to improve fan experiences for the long term.
  • Liaise with relevant bodies and assisting in the communication of our messages as appropriate.
  • Act as a spokesperson for the Club in fan related issues as needed.
  • Maintain a close view on social media to monitor emerging issues.

Full description

We have an exciting opportunity for an individual to join our team as a Director of Fan Engagement!

What will you be doing?

  • Coordinate, lead and embed the LFC Fan Engagement framework into the DNA of the Club.
  • Influence and support stakeholders to understand best practises in engagement and challenge and educate areas that aren’t using the framework effectively.
  • Design, implement and run internal governance to ensure that the framework is operating effectively and proactively used. Provide board level reporting on the areas of success and areas where improvement is needed.
  • Proactively organise meetings and consultations as needed.
  • Ensure legal mandates are met both by the Club and the Supporters’ Trust.
  • Ensure we have conducted supporter consultations correctly as needed and meet our other legal responsibilities.
  • Proactively engage with supporters with a view, acting as a conduit for directing issues to the appropriate department and tracking issue resolution.
  • Day to day management and building of relationships with Fan Groups ensuring the Club speaks and listens to fans in the right forums in a timely fashion. Record and track details of engagement with fans for future reference.
  • Lead Club work on the Premier League engagement standards alongside existing fan engagement frameworks. Ensure compliance to the standard completing any work needed to achieve this.
  • Assist the Club management teams on issues of supporter interest, ensuring all parties are fully always briefed and facilitating direct engagement with supporters when and where appropriate.
  • Collaborate with internal and external stakeholders to improve fan experiences for the long term.
  • Liaise with relevant bodies and assisting in the communication of our messages as appropriate.
  • Act as a spokesperson for the Club in fan related issues as needed.
  • Maintain a close view on social media to monitor emerging issues.

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