Business Development Sales Executive

Core Responsibilities:

• Proactively using outbound cold calling (50 x Daily Calls) to bring Club London and West Ham United to new individuals and businesses
• Taking a strategic approach to nurturing and developing new business pipeline, supported by the Clubs broader marketing and awareness activities
• Using the CRM & Ticketmaster sales systems, to ensure all new bookings are uploaded correctly with full details to capture guest data
• Generate personal target lists of appropriate businesses to approach
• Conduct face to face meetings to close larger value sales
• Contribute to the sale of the end of season dinner and ad hoc stadium events
• Sell all corporate products to agreed target levels
• Achieve all monthly and annual targets as assigned
• Maintain complete knowledge of membership product offering to maximise sales opportunities and benefit to client’s needs
• Develop and maintain a broader industry and general economic knowledge
• Record relevant information resulting from calls made to prospects/customers by updating system tools/databases and managing sales pipeline
• Respond to and follow up sales enquiries using appropriate methods
• Effectively and efficiently introduce closed business into the Relationship Management Team

Key Abilities/Skills/Knowledge:

• Ensuring a “solution first” approach to problem solving
• Exceptional communication and interpersonal skills both internally and externally
• Attention to detail and an ability to think critically are crucial
• Uses initiative to thrive under pressure and adept at meeting challenging targets
• Able to organise and schedule activities and effectively manage time
• Strong interpersonal skills
• Must be able to demonstrate a knowledge of a sales technique using effective questioning and objection handling
• Ability to understand and respond to clients’ needs
• Must be able to demonstrate the ability to deliver results within deadlines
• The ability and desire to sell with excellent communication skills
• A high degree of self-motivation and ambition
• The skills to work both independently and as part of a team

West Ham is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.