Administrator, Distribution Centre
Liverpool FC is an icon of global sport, a brand with an exceptional heritage. Hundreds of millions of people across the globe are devoted to the Club, but there is more to Liverpool FC than the scale of its fanbase. Over 100 years of success and heartache has forged a truly unique identity. Working for Liverpool FC makes you more than just an employee, you are an integral part of the world`s greatest football family.
We are looking for an experienced and highly organised Administrator to come and join our centralised DC administration team.
What will you be doing?
Within your role your main areas of responsibility will include:
-Processing of all aspects of stock management via the Warehouse Management System, including stock movements, adjustments, receipts and stock checks/PI adjustments - for both the DC and retail stores.
-Processing all administration needs with relation to store replenishment, goods intake, location planning, quality control and sample stock management to enable the management and production team to deliver against daily targets and requirements.
-Liaising with suppliers and internal departments and external customers with regards to intake scheduling and delivery compliance whilst proactively communicating with the Supply Chain team internally.
-Reconciliation of goods received against purchase orders and supplier invoicing.
-Circulating daily/weekly and monthly stock control reports to the wider retail business, including daily intake, stock loss performance, quality control issues and compliance.
-Stock management of Name & Number, including ordering of stock, processing of weekly stock checks and consolidation of stock across the DC and stores to maximise availability and sales potential.
-Supporting and processing of both DC and store stock audits with both DC and store operations teams, including onsite support, audit checks and stock take administration/reporting.
-Order process of Fan ID Consumables and DC wide packaging and stationery ordering process via the
-club with P2P system.
-Administration of all e-commerce customer orders, including the printing orders from the WMS, address validation via carriers and order amendment/changes.
-Assisting with the processing of all orders via the despatch and WMS including worldwide standard and express orders, Click & Collect, Collect+ and Marketplaces.
-Completion of all customer and courier returns, including completion of paperwork and system processing.
-Processing of re-dispatches, refunds and exchanges through the CIMS system.
-Assisting with the management of outstanding orders to ensure all orders are shipped within the targeted SLA, including all next day or express related orders.
-Liaising with all areas of the Retail business with regards to issues, discrepancies, or internal requests.
-Liaising with Fan Experience team, to ensure the customer contact journey is minimal, effective and successful with regards to all requests and queries. Actively managing any customer queries that are raised directly with the DC and/or queries that are escalated by fan experience.
-General administrative duties as required to support the DC, including relevant reporting.
Who are we looking for?
We are looking for a candidate to join our team who is proficient in Microsoft Office Packages and has substantial knowledge of administration tasks, previous experience within a stock control role would be advantageous. You will also have excellent attention to detail, good analytical skills, strong verbal and written communication skills and the ability to work to and meet deadlines. You will have a "can do" approach and have the flexibility to work within our operational administration team, but also support our centralised administration team.
This role would be ideal for somebody who shares our Club values of Ambition, Commitment, Unity and Dignity.
Why should you apply?
This position involves working 35 hours per week and is based at our Distribution Centre in Whiston. The hours of work for this position will predominantly cover the 6am - 1:30pm shift, but there is a requirement for flexibility to cover the 1pm shifts as required.
You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.
We aspire to be the most inclusive club in world football - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.